Report false positives

If you suspect that adaware has incorrectly detected a safe file or URL as malicious, please report it to our malware analysis team. Your help will assist us in providing users with the most up-to-date malware detection available.

How to submit a file:

• Provide as much information as you can about the suspected false positive using the form. If your submission is linked to a topic in our forum please provide a link to the topic thread.
• Explain how the file was flagged by our software and if you have a link to an installer or company web page, please include that as well.
• Upload size is limited to 20 Megabytes. Alternately you can send the file to malware.labs@adaware.com with “False Positive” in the subject line.
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