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If you suspect that your program or website is being falsely flagged by our software, please submit a whitelist request.

Whitelist request

Our whitelist request system provides vendors with a simple way to report inaccurate or outdated detection criteria in our software. Our malware analysis team will review your request and make any necessary changes to our detection guidelines.

How to submit a file:

  • All fields on the form are required in order to submit the ticket.
  • The vendor of the application or component in question must submit the request. Form letters, general inquiries, and third party inquiries will not be processed through this system
  • Terms and Conditions (link: adaware.com/terms-of-use)
  • Privacy Policy (link: adaware.com/privacy-policy)
Does the application start automatically from any of these locations
Does your application integrate with the operating system in any of these ways
Does your application make changes to any of the following items
Does the application integrate with the web browser.
What methods does your application use for installation.
Does your application come with an uninstaller.
Does your application install with a user-visible setup routine
Does the application collect information
If yes, do you share this information
Is the EULA displayed to users as part of the installation.
Is the acceptance of the EULA pre-checked.
Do application partners or other third parties distribute your application.
If yes, do these third parties receive payments for distributing your application.