If you suspect that your program or website is being falsely flagged by our software, please submit a whitelist request.
Our whitelist request system provides vendors with a simple way to report inaccurate or outdated detection criteria in our software. Our malware analysis team will review your request and make any necessary changes to our detection guidelines.
How to submit a file:
- All fields on the form are required in order to submit the ticket.
- The vendor of the application or component in question must submit the request. Form letters, general inquiries, and third party inquiries will not be processed through this system
- Terms and Conditions (link: adaware.com/terms-of-use)